We currently accept the following payment methods:
All payments are processed in GBP (£).
Yes. All transactions are encrypted and processed through secure gateways. We do not store payment details.
You will receive an order confirmation email once your payment is successfully completed.
Check your card details, try another method, or contact your bank. Orders are only processed after successful payment.
Yes. Suspicious orders may require additional verification or may be cancelled.
Yes. Free standard shipping is available on UK orders over £500. Orders under £500 are charged based on weight.
No. At this time, we only ship within the United Kingdom.
Tracking details are emailed within (1–2) business days after dispatch.
Yes. To start a return, please email us at contact@qvec.uk.
Returns are accepted within 14 days of receiving your item.
To be eligible for a return, items must be in the same condition as received—unused, undamaged, and in their original packaging—and also accompanied by proof of purchase (receipt or order confirmation).
We do not provide direct exchanges. To receive a different item:
We will provide a prepaid shipping label. The cost of return shipping will be deducted from your refund. Customers will be informed of the exact deduction before the refund is issued.
The refund will be processed to original payment method within 10 business days. If more than 15 business days have passed after approval and you have not received your refund, please contact contact@qvec.uk.