Privacy Policy

Last Updated: September 25, 2025

Qvec Uk (“we,” “our,” or “us”) operates this website and store, including all related features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service, this Policy will apply with respect to the collection, use, and disclosure of personal information.

1. Information We Collect

We may collect or process the following types of personal information, depending on your interactions with the Services and as permitted by applicable law:

  • Contact Information: name, billing/shipping address, phone number, and email address.
  • Payment Information: credit/debit card details, payment confirmation, and other transaction-related data.
  • Account Information: login credentials, security questions, preferences, and settings.
  • Transaction History: items viewed, added to cart or wish list, purchased, returned, exchanged, or cancelled.
  • Communications: information you provide when contacting us (e.g., customer support inquiries).
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: how and when you interact with or navigate the Services.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or communicate with us.
  • Automatically: when you use our website or Services (e.g., cookies, tracking technologies).
  • From service providers: who process data on our behalf (e.g., payment processors, shipping partners).
  • From partners or third parties: where permitted by law.

3. Legal Basis for Processing

We process your personal data under the following legal grounds (Article 6 GDPR):

  • Contractual necessity: to provide and fulfil orders or other services you request.
  • Consent: for marketing communications, cookies, or other optional services.
  • Legal obligation: to comply with laws, tax regulations, or regulatory requirements.
  • Legitimate interests: to improve services, prevent fraud, or ensure security.

4. How We Use Personal Information

We use personal information for purposes including:

  • Providing and improving the Services: processing payments, fulfilling orders, managing accounts, and customizing your shopping experience.
  • Marketing and advertising: sending promotional emails or showing tailored ads (you may opt out at any time).
  • Security and fraud prevention: verifying accounts, detecting fraudulent or malicious activity, and protecting our users.
  • Customer support: responding to inquiries and maintaining business relationships.
  • Legal compliance: meeting legal obligations, responding to lawful requests, and enforcing our policies.

5. How We Share Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify (our e-commerce platform provider).
  • To vendors and service providers (e.g., payment processors, IT support, shipping partners).
  • To marketing and business partners for promotional purposes, as permitted by law.
  • When you consent or direct us to share information (e.g., social media integrations).
  • Within our corporate group or affiliates.
  • In connection with business transfers (e.g., merger, acquisition, bankruptcy).
  • When required by law enforcement, regulators, or legal processes.

6. Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes certain data about your interactions with our store and may use that information to improve its services. In such cases, Shopify is responsible for its own processing of your personal data.

For details on Shopify’s privacy practices, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise privacy rights directly through Shopify’s Privacy Portal.

7. Third-Party Links

Our Services may contain links to websites not operated by us. We are not responsible for the privacy or security practices of third-party sites. We encourage you to review their policies before sharing personal information.

8. Children’s Privacy

Our Services are not directed to children under the age of 16 (or under the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe your child has provided information to us, please contact us to request deletion.

9. Security and Data Retention

We implement reasonable safeguards to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know: request a copy of the personal information we hold.
  • Delete: request that we delete your personal information.
  • Correct: request correction of inaccurate data.
  • Portability: request transfer of your information to another provider.
  • Restrict / Object to Processing: request limits on how we use your information in certain circumstances.
  • Withdraw Consent: withdraw consent for processing where applicable.

You can manage communication preferences by unsubscribing from marketing emails. Non-promotional communications (e.g., order updates) will still be sent.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, provide personalized content, and deliver relevant advertising. Cookies may include:

  • Essential Cookies: required for website functionality.
  • Performance & Analytics Cookies: collect information about how visitors use the website.
  • Functional Cookies: remember user preferences.
  • Marketing Cookies: track browsing activity to provide personalized ads.

By using our Services, you consent to the use of cookies as described. You may adjust your browser settings to block or delete cookies, but some features of the website may not function properly.

12. International Transfers

Your information may be transferred, stored, or processed outside your country of residence. If transferred from the UK/EEA, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses.

13. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. We will respond to complaints in a timely manner, as required under applicable law. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

14. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

QVEC

Email: contact@qvec.uk

Phone: +44 7376 426735

Address: Charlton Farmhouse, Charlton, Hexham, Northumberland, NE48 1PE, United Kingdom

Qvec Uk is the data controller for your personal information.